Dear Bill and Linda:
I am writing to tell you both including your office staff and installation crews a most sincere thank you for a job well done.
Bill took the time to visit me in the exploration process. He listened to my concerns and came up with a solution to provide a lift to take us up 10 feet to our raised home entrance. The project met all the requirements for elevator inspection with the Massachusetts elevator inspectors office. The project has been given a permit for use by the State of Massachusetts.
Linda as project manager provided all the technical documentation for the State regulations. Her associates kept me and my general contractor well informed every step of the way during construction and testing.
I am most thankful and impressed by the way Bill worked with the general contractor, the electrical subcontractor and others to provide for a great installation. All events were well planned and engineered to make the project a success.
It was a large, exciting, project for me to undertake. I am most grateful to the people at Homehealthsmith for their work, attention to detail and follow through on the project.
I am happy to have a connection with a good company to maintain my lift and provide excellent service to our equipment.
Bill and Linda, thank you and feel free to have potential customers call me and come to see the lift in operation. I am a most ardent supporter of using your company for any lift work.
“When I bought my brownstone condo, I became the owner of an old elevator for the first time. I had a difficult time finding the right elevator company to work and really didn’t know what questions to even ask. Everyone seemed to want to rip and replace my system with a new system, which would have required extensive reconstruction of the elevator shaft in addition to the cost of a new elevator system.
I knew HHS was the right company within 5 minutes of meeting Bill, as there is nothing like a true expert with years of experience to diagnose the situation and customize the right solution. The interesting thing about Bill was that, along with his expertise, he also had the passion and enthusiasm to get it EXACTLY right. What really blew my mind, however, was the quality and service level of the entire team at HHS. They are all true professionals, made appointments and ongoing reminders easily, came when they said they would come, finished well before the due date, and were all highly responsive to everything I asked of them (some of which they had never been asked before). Now I have what looks and works like a new elevator system. They also made the elevator quieter and faster at the same time!
I can’t tell you how comforting it is to know that HHS is available on an ongoing basis whenever I need them in the future. They have me in their scheduling system for regular service and I was so comfortable with them, I gave them keys to come service without me being home (they keep the keys in a lock box).”
It might be too over the top, but it is all true!
Bill – it was a true pleasure to work with you and your team. Getting the elevator installed in 4 days was a wonderful experience. We are truly looking forward to how it will help shape our lives as we “age in place”. And thanks for the tremendous customer service by calling on Friday with directions on how to open the door as well as your follow-up call on Saturday. A person truly cut from the same cloth as I am!
For those who have served as a Primary Caregiver working to safely sustain and support an aging parent in the community it is important to forecast what is coming, and know who to contact to plan accordingly. As a primary caregiver for a parent, I want to share that by making one phone call to Home Healthsmith it started the process and resulted in my parents being able to remain in the community instead of a facility. The biggest takeaway for me was that I felt supported by a team of industry experts. In my heart I know that I did all I could for my mom, for as long as I could. Home Healthsmith helped me to do it safely, and we did not experience a crisis.
My Mom resisted getting the lift, but now that she has it, she loves it. I’m happy because she is safer. So, all in all, it’s been a game changer for us.
I wish every business was as professional and responsive! Great work!
We are very happy with the Vertical Passport Lift. The company was very quick to call me back and Linda was great to work with. Very courteous and thorough and customer service was wonderful and call backs were very prompt.
Thank you for checking in! That’s one thing I like about you and the crew, you care enough to follow up. Most service contractors would never risk looking for trouble!
I have nothing to report, because we have not been down since the work was done. Our builder is there from time to time to check on the house, and I will ask him to run the elevator when he’s there. I will keep you posted on its behavior, whenever I hear anything – good or bad!
Dear Bill,
Just a note to tell you how much I appreciate the pleasant and professional way you handled my recent purchase of a stairlift to ease my way up and down the stairs. It was really a pleasure doing business with you, the stairlift works fine and I use it regularly. If you would like to use this letter as a reference or recommendation feel free to do so. I will certainly recommend you to anyone I know who can use an “electric chair”.
Sincerely,
Ruth Kaplan
Dear Bill:
Life can sometimes deal us a very puzzling hand. We are ill and age is creeping up on us and in addition we live in a two–story house with only a half bath downstairs and our full bath along with the bedroom upstairs. What do we do now? Don’t fret, call Home Healthsmith now. They will come to your rescue. You will be glad you did!
Sincerely,
CD Peterson
Dear Bill,
I want to thank you for the quick and friendly service that you gave us for the chairlift your company installed in our home at an affordable price. My husband no longer has to be housebound and has the freedom of going places. He enjoys the comfort of using it. I don’t have to worry about him trying to walk down or up the stairs, nor do I have to cancel appointments like I did a number of times. The two young men that installed the chairlift were friendly and kind in showing me how to operate it; also in cleaning up after they were finished.
Once again thank you, it’s great! I would recommend your company to anyone in need of a chairlift.
Victoria & Ted Howorth
Can’t say enough! We are very happy with the service! Communication is the key! Thank you,
I am so glad I chose you folks! All is working well – it was a pleasure to meet you. I gave your name to the VNA of New England. They were really impressed with your work.
I found working with Linda and Bill very easy. They were friendly, knowledgeable and personable. When I had a concern about my husband getting into and out of our car – Linda told me about a company that offered products for this type of use. I have already recommended them to others. Thank you. I will be in touch.
We had this installed for our dentist office to be used for our patients for our 2nd floor office.
We found it most helpful to visit your showroom and try out the chair.
Service was exceptional. Would highly recommend it to anyone requiring such services.
It was great talking to you last week Linda. You and Bill have an excellent company and we are so glad we found you!
Dear Linda & Bill,
Both my wife Brenda and I are ecstatic with the job Mike and his helper did with the ceiling lift in our bedroom! They both had their work cut out for them because the joists in the ceiling were running in all kinds of directions. They drilled holes in the ceiling to find them and after some time, they found what they were looking for. I thought it was going to take all day for the installation. But it took them approximately 4 hours to complete the total installation from start to finish. They were very professional in their work. They came, they saw, they conquered!! My hat is off to both of them and to you and Bill. If I ever have the opportunity to, I will highly recommend your company to all that listen!! I could go on and on but I will restrain myself. Thank you for a job extremely well and importantly to the price for the ceiling lift installed, it was very reasonable!! Thank you again,
Dear Linda & Bill,
How amazing to find your company on Aquidneck Island! Linda was competent, articulate and efficient as well as willing to negotiate a more affordable arrangement for my husband, Captain William Calhoun, USN Retired, Disabled Veteran on Hospice. Thank you very much,
Dear Linda & Bill,
I will tell you that my experience with Home Healthsmith has been a good one both in the sales and installation cycles. The stairlift is performing a very important part in ensuring the safety of my wife as she moves up/down the stairs as required for her quality of life activities. Thank you so much for this capability. We have your number close by and will call if need be. Be assured that should the opportunity arise Home Healthsmith will be the first that we recommend.
Thanks again.
It’s perfect and gorgeous and I can’t thank you all enough for getting this done and being so accommodating and kind! We can begin to breathe easier knowing they’ll be able to do what they need to do safely.
Many thanks again and all the best.
We can’t thank you enough for the prompt & courteous service. You went out of your way to start & finish the stairlift installation on Christmas Eve! ‘You Made Christmas!’ We will recommend you to anyone!
Linda,
This portable ceiling lift is AMAZING! So much better than the hoyer lift we were using. If anyone is on the fence about this one, feel free to use me as a reference. Wish we had done this sooner.
You have a very rewarding job ?
Thanks for helping us again.
The ramp project from the first call to the last day with installation was very professional. The knowledge and professional demeanor of Linda and the two technicians with their kindness was extremely appreciated.
Everyone we dealt with at the company was great! We enjoyed working with you. I would (and already have) recommended this company to others.
Thanks,
Residential Elevator Installation:
My wife and I contacted Bill after spending two years sleeping in the downstairs guest bedroom. My wife had serious issues with her knee and simply could not handle the stairs to our bedroom on the second floor. The views from our upstairs bedroom are spectacular! My wife’s knee injury took all of that away. At first, installing an elevator seemed like a no-brainer until we started looking at what was involved and what all of the issues were. It was daunting to say the least. My wife is a designer. She has a “designer’s eye”. Simply sticking an elevator somewhere in the house was not going to cut it. Bill was on board from the beginning. He understood the architectural design issues as well as the practical/technical issues. He listened to all of our concerns and responded with solutions that only come from years of experience. Bill was especially helpful in implementing our design for a window, installed on the inside of the elevator cab. This would ultimately line up with exterior windows on both floors. This is not your typical elevator! The elevator has been operational now for several months and we love it! It has brought our life back! Bill has been diligent in his following up with all of the little details which are a part of a major installation. We could not be happier or more pleased with our experience. Bill, Linda and staff at Home Healthsmith are all wonderful! Thank you, Bill.
Elevator Repair:
I met Bill in 2013 when he was recommended for repair service of my home elevator. The elevator had apparently been installed incorrectly in 2007 and was not routinely serviced. The group hired to do the needed repairs in 2013 only rendered further damage to the machine. I contacted Bill at Home Healthsmith and he and his team were able to rectify all of the issues in a timely manner.
He was extremely knowledgeable, courteous, organized and kept me involved in the process and gave me constructive advice. Regular Elevator Maintenance is now in place.
Bill has developed a business with an efficient, friendly staff that I would recommend to all!
I think that your company provides a great service. I was at a loss when I wanted to find someone to install grab bars and when I asked Josh Perry of Lepre Physical Therapy, if he knew of anyone, I was thrilled when he referred me to you. From my first phone call, initial visit, and then installation, I found everyone to be so professional and helpful.
Thank you,
Good Morning Bill and Linda:
Kathleen and I want to thank you and your team for all help with our project. We really appreciate the quality of the elevator and your work. These photos can be used for promotion if you have a use for them. Thank you again and have great holidays.
Regards,
401-293-0415
info@homehealthsmith.com
Mail:
PO Box 719, Portsmouth, RI 02871
Location:
207 Highpoint Ave., Ste 2,
Portsmouth, RI 02871
